Last updated: 22/12/2022
Our refund and returns policy lasts 7 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unused. The seal of the package may not be broken by the customer if a refund is requested.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Products with a broken seal
- Used products
- Any item that is returned more than 7 days after delivery
We only refund or exchange products in the following cases:
- The wrong product was dispatched to the customer.
- The product sustained damage during transit that has compromised the integrity of the product, i.e. pills have spilled out, the safety seal is broken on the inside of the bottle.
No refunds or exchanges are granted based on the premise that the product does not work as expected.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the exchange is granted and satisfies the exchange requirements, a courier will be dispatched to collect the package from the address of delivery.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.